Effective date: 23/01/2026
Last updated: 23/01/2026
1. Introduction
Sydney Wide Window Cleaning (referred to as “we”, “us”, “our”, the “Company”) is committed to protecting your privacy and handling your personal information in an open, transparent, and lawful way in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, store, and protect your personal information when you visit and interact with our website at sydneywidewindowcleaning.com.au.
By accessing or using our website, you agree to the collection and use of information in accordance with this policy.
2. What Personal Information We Collect
We may collect several types of personal information when you interact with our website, including but not limited to:
- Contact details: name, email address, postal address, phone number;
- Account information (if you register or subscribe): username, password;
- Technical data: IP address, browser type, device type, operating system;
- Usage data: pages visited, time spent on pages, links clicked, referring URLs;
- Any other personal information you choose to provide when contacting us.
We will only collect personal information that is reasonably necessary for the purposes described in this policy.
3. How We Collect Information
We may collect personal information:
- When you voluntarily submit it through forms, registrations, or contact requests;
- Automatically through cookies and similar tracking technologies;
- From third-party service providers such as analytics or marketing platforms;
- From publicly available sources; or
- From other third parties with your consent.
We explain how we use cookies and similar technologies in our Cookies Policy below.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience and understand how the website is used. These may include:
- Strictly necessary cookies;
- Performance and analytics cookies;
- Marketing and advertising cookies.
You can manage cookie preferences through your browser settings. Disabling cookies may affect site features.
5. How We Use Your Personal Information
We use your personal information for:
- Providing and personalising services;
- Responding to enquiries and customer support;
- Sending newsletters or marketing (with your consent where required);
- Improving website functionality and performance;
- Complying with legal and regulatory requirements;
- Detecting and preventing fraud and abuse.
We will not use personal information for unrelated purposes without your consent or as permitted by law.
6. Disclosure of Personal Information
We may disclose your personal information:
- To trusted third-party service providers (e.g., hosting, analytics, email services);
- To comply with legal obligations (e.g., law enforcement, regulatory authorities);
- In connection with business transactions such as mergers or sales of assets;
- With your consent.
Some third-party services may be located outside Australia. Where we disclose personal information overseas, we will take reasonable steps to ensure it is handled in accordance with Australian privacy law.
7. Data Security and Storage
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include secure servers, firewalls, encryption where appropriate, and access controls.
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Accessing and Correcting Your Personal Information
You have the right to access your personal information that we hold and to request its correction if it is inaccurate, out of date, incomplete, or misleading. To request access or correction, contact us using the details in Section 11 below.
9. Complaints and Privacy Concerns
If you have a complaint about how we handle your personal information, please contact us (details below). We will investigate and respond in a reasonable timeframe.
If you remain unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
10. Children‘s Privacy
Our website is not intended for use by children under the age of 16. We do not knowingly collect personal information from children without parental consent. If we learn that we have collected such information without consent, we will delete it promptly.
11. Contact Information
If you have questions or concerns about this Privacy Policy or your personal information, please contact:
Sydney Wide Window Cleaning
Email: [email protected]
Address: 23B Bergin Circuit, Leppington, NSW 2179
Phone:
12. Changes to This Privacy Policy
We may update this policy from time to time. The updated version will be posted here with a revised “Last updated” date. Your continued use of the website after changes indicates acceptance of the updated policy.